教师信息
- 教师姓名:周东妮
- 所属院系:旅游与管理分院
- 个人简介: 周东妮(1981.10-)女,2003年毕业于西安外国语大学英语(旅游)专业,2015年获得教育学硕士学位。陕西省旅游协会导游分会会员,现就职于杨凌职业技术学院旅游与管理学院应用英语教研...
课程信息
- 课程所属院系:旅游与管理分院
- 选课学生数:495
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- 课程题库试题:题
- 课程卷库试卷:张
- UNIT 1 ROOM RESERVATION
- UNIT 2 RECEPTION
- UNIT 3 BELL SERVICE
- UNIT 4 MONEY EXCHANGE
- UNIT 5 TELEPHONE OPERATOR
- UNIT 6 INFORMATION
- UNIT 7 COMPLAINTS
- UNIT 8 PAYING THE BILL AND CHECKING OUT
- UNIT 9 ROOM CLEANING
- UNIT 10 GUESTS'S REQUESTS
- UNIT 11 LAUNDRY AND VALET SERVICE
- UNIT 12 ROOM SERVICE
- UNIT 13 LOST AND FOUND
- UNIT 14 DANMAGE AND COMPENSATION
- UNIT 15 PROBLEMS AND MAINTENANCE
- UNIT 16 TABLE RESERVATION
- UNIT 17 RECEIVING DINERS
- UNIT 18 TAKING ORDERS AND RECONMMENDATIONS
- UNIT 19 CHINESE FOOD RESTAURANT
- UNIT 20 WESTERN FOOD RETAURANT
- UNIT 21 BUFFET AND COFFEE SHOP
- UNIT 22 COMPLAINTS
- UNIT 23 PAYMENT
- UNIT 24 BEVERAGE SERVICE
- UNIT 25 SAMPLE DIALOGUES FOR OTHER DEPARTMENTS